UK Delivery
We currently ship throughout the United Kingdom, including mainland UK, Northern Ireland, the Channel Islands, the Isle of Man, and the Isle of Wight.
Standard delivery is by Royal Mail 1st Class Signed. If an order is placed before 1pm Monday – Friday or before 10am Saturday we will dispatch your order on that day. Royal Mail 1st Class Signed deliveries will usually arrive the next working day including Saturdays. Please see the Royal Mail website for further information.
Royal Mail 1st Class Signed delivery is £4.99 if you spend under £50.00, or free if you spend over £50.00.
European Delivery
We also ship to selected European destinations using Royal Mail international services. At present, European shipping is available to countries within Royal Mail Europe Zone 1 and Zone 2. European shipping will be calculated during checkout. Delivery to Europe is usually aimed at 3 to 5 working days, although customs processing may occasionally cause delays.
Please note that orders sent to European destinations may be subject to import VAT, customs duties, or local handling charges in the destination country. These charges are not included in the product price or shipping charge and, where applicable, are the responsibility of the customer.
Returns & Refunds Policy
Last updated: 05/08/2026
We hope you’re happy with your order, but if something isn’t quite right, we’re here to help. Please read the information below before sending anything back.
Changing your mind
If you change your mind about an item, you can cancel your order within 14 days of receiving it. Once you’ve let us know, you then have a further 14 days to return the item to us.
To be eligible for a return, the item must be sent back in its original condition and in its original postal packaging, unused, unopened, and in a resalable state. If an item has been opened, used, tried on, damaged, or is no longer in its original condition and original postal packaging, we may not be able to offer a refund.
Hygiene products
Some of our products are supplied in sealed packaging for hygiene and safety reasons. If a seal has been broken after delivery, or if the item has been tried on, opened, or used, we’re unable to accept it for a change-of-mind refund unless there is a fault with the product.
This applies to items that can no longer be safely resold once opened or used.
Return postage
If you are returning an item because you changed your mind, you’ll need to cover the cost of return postage unless we’ve agreed otherwise.
If an item is faulty, damaged on arrival, or not as described, we’ll cover the reasonable return postage costs or arrange collection where appropriate.
Faulty, damaged, or incorrect items
If something you’ve ordered arrives faulty, damaged, or incorrect, please contact us as soon as possible.
Depending on the issue and when you let us know, you may be entitled to a refund, repair, or replacement in line with your statutory rights.
If a fault is reported within 30 days of delivery, you may be entitled to a full refund. After 30 days, a repair or replacement may be offered first.
How to return something
Before sending anything back, please email us at [insert email address] with your order number and the reason for the return.
Please make sure:
- Items are packaged securely.
- Returns are sent using a tracked service.
- You keep proof of postage until your return has been received and processed.
We’d always recommend using a tracked or signed-for service for your own peace of mind.
Refunds
Where a refund is due, we’ll process it within 14 days of receiving the returned item, or within 14 days of receiving proof that it has been returned, whichever applies.
Refunds will always be made back to the original payment method used for the order.
Condition of returned items
If an item is returned with signs of use, damage, missing parts, or in a condition that means we can’t resell it, we may deduct an amount from the refund to reflect the reduced value, where the law allows.
Your statutory rights
Nothing in this policy affects your statutory rights. If an item is faulty, not as described, or unfit for purpose, your legal rights still apply.
If you’re unsure whether your item can be returned, just get in touch through our email info@blisterhelp.co.uk and we’ll be happy to advise you further
