Delivery

Standard delivery is by Royal Mail 1st Class Signed. If an order is placed before 1pm Monday – Friday or before 10am Saturday we will dispatch your order on that day. Royal Mail 1st Class Signed deliveries will usually arrive the next working day including Saturdays. Please see the Royal Mail website for further information. 

Royal Mail 1st Class Signed delivery is £4.99 if you spend under £50.00, or free if you spend over £50.00.

Returns

We’ll refund unworn items in full

Returning a Blisterhelp item is quick, free and painless. We are pleased to offer a full refund or exchange within 30 days.

Just make sure your items are:

  • Unworn and unused
  • In their original condition
  • In their original packaging

Returning orders – Step by Step

  1. Have your paperwork handy
  2. Let us know beforehand by email, so we are expecting the item that is going to be returned
  3. Pack your item(s) and paperwork, send back to us at the address below
  4. A refund will be applied to the debit/credit card or PayPal account used to pay once we’ve processed it. You’ll also get an email

We are only able to exchange an item for another of the same value. If you would like to exchange for an item of a different value, please return the unwanted items(s) for a refund, and place a new order for your desired item(s). This will ensure you receive your new item(s) quickly.

Please post returns to:

Blisterhelp
The FootHub Whitby
3 Byland Road
Whitby
YO21 1JH

My item is faulty

We’re really sorry about this as we try to make sure everything is checked before it leaves us. Please include proof of postage when you return your item(s), and we’ll also refund your postage costs.

My item is faulty – but I’ve worn it

Please wash the faulty item(s) before sending back.

The item I want to return is worn, unpackaged or open

We’re really sorry – we can’t take these back.

Is my item in good enough condition to return?

Please send items back in their original, unused condition. This means in their original packaging. We can’t give you a refund if there are any signs of wear or odour such as perfume or smoke.

How long until I’m refunded?

We’ll try our best to have your money back within 24 hours of receiving the item.